Charlestowne Technologies Support
Need help? Start here.
For most support needs, start by submitting a ticket. That keeps your request documented and routed correctly. Use the client portal for account activity, and begin a remote-support session only when a Charlestowne Technologies technician asks you to connect.
Submit a Support Ticket
For new issues, service requests, or follow-up work, submit a ticket first whenever possible. It gives our team the information needed to prioritize the request, track progress, and respond efficiently.
Client Portal & Microsoft Cloud Services
Access your Syncro client portal for service information and support activity. Microsoft 365 and cloud-service self-service is being configured as a Charlestowne-branded client experience; until that portal is activated, use this Support Center for Microsoft and cloud assistance.
Remote Support
If a Charlestowne Technologies technician has asked to connect to your computer, use our secure ConnectWise ScreenConnect remote-support session.
Before You Start Remote Support
- Use remote support when a technician has instructed you to connect.
- Have your ticket number available if one has already been created.
- Close sensitive information you do not want visible during the session.
- You may be asked to download or approve a small ScreenConnect support client.
Other Ways to Reach Us
Phone: 843-790-1085
Email: info@charlestownetech.com
For urgent after-hours issues, contact us using the support method provided in your service agreement. After-hours service may be subject to your agreement’s applicable terms.
The Syncro ticket, client-portal, and ScreenConnect buttons will be activated once their production URLs are finalized.