Privacy Policy

Charlestowne Technologies LLC (“Charlestowne Technologies,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how information may be collected, used, and protected when you visit charlestownetech.com, contact us through the website, or otherwise interact with us through website-based communications.

This policy applies to information collected through this website. Information processed while providing managed IT, cybersecurity, cloud, communications, or other professional services may also be governed by applicable client agreements, service-provider agreements, and other contractual terms.

1. Information We May Collect

Depending on how you use the website, we may collect information that you voluntarily provide, including:

• Name
• Company or organization name
• Email address
• Telephone number
• Information submitted through a contact or inquiry form
• Information included in messages or support-related communications
• Details about the technology services or projects you are interested in

Please do not submit passwords, authentication codes, financial-account information, medical records, or other highly sensitive information through general website contact forms or ordinary email unless specifically instructed by Charlestowne Technologies through an approved secure method.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by the website, hosting provider, security services, or related infrastructure.

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages visited
• Date and time of access
• General website activity
• Security-related information used to detect malicious or suspicious activity

This information is generally used to operate, secure, maintain, and improve the website.

3. How We Use Information

Charlestowne Technologies may use information collected through the website to:

• Respond to inquiries
• Provide requested information about our services
• Evaluate prospective client needs
• Prepare proposals or schedule consultations
• Provide customer or technical support
• Maintain business records
• Improve our website and services
• Protect our website, systems, and users from fraud, abuse, or cybersecurity threats
• Meet legal, regulatory, insurance, or contractual obligations
• Communicate regarding an existing or prospective business relationship

We may also use information for normal internal administrative and business purposes.

4. Contact and Support Requests

Information submitted through the website may be used to route your request to the appropriate Charlestowne Technologies team member.

Existing clients may be directed to our client portal, ticketing system, or remote-support platform for technical assistance. Information submitted through those third-party systems may be governed by the privacy and security practices of those providers in addition to the applicable agreement between Charlestowne Technologies and the client.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for basic website operation, security, performance, or user preferences.

Cookies are small files stored on your device that may help websites function properly or remember certain settings.

We may also use third-party services that place or read cookies if analytics, embedded media, forms, security tools, or similar website functionality is enabled.

Where applicable, visitors can accept, reject, or manage non-essential cookies through the website’s Cookie Preferences controls. Necessary cookies may remain active because they are required for core website operation or security. You may also configure your browser to block or delete cookies, although some website functions may not operate correctly if certain cookies are disabled.

For additional details about cookies and related technologies used on this website, please review our Cookie Policy.

6. Analytics

Charlestowne Technologies may use website analytics tools to better understand how visitors use our website.

Analytics information may include general traffic patterns, page views, referral sources, device information, and approximate geographic information. When analytics services are used, information may be processed by the applicable third-party provider according to that provider’s privacy practices.

We do not use website analytics to obtain passwords, confidential client records, or the contents of client systems.

7. Third-Party Service Providers

We may use third-party providers to operate portions of our business and website, including services for website hosting, website security, email, customer relationship management, contact forms, scheduling, ticketing and support, remote assistance, cloud services, analytics, and communications.

We may provide these service providers with information reasonably necessary for them to perform services on our behalf. We expect service providers handling information for us to use appropriate safeguards, but their services may also be subject to their own terms and privacy policies.

8. Sale of Personal Information

Charlestowne Technologies does not sell personal information collected through this website to third parties for monetary consideration.

We also do not rent website contact information to third parties for unrelated marketing purposes.

9. Marketing Communications

If you choose to receive marketing or informational communications from us, we may use your contact information to send relevant information about Charlestowne Technologies services, technology topics, events, or company updates.

You may request to stop receiving marketing communications at any time. Operational communications relating to an existing client relationship, support request, transaction, security matter, or contractual obligation may still be sent when appropriate.

10. Information Security

Charlestowne Technologies takes reasonable administrative, technical, and organizational measures to protect information under our control.

However, no website, email system, internet transmission, cloud service, or information-security system can be guaranteed to be completely secure. For that reason, you should not transmit highly sensitive information through an unsecured website form or ordinary email unless specifically instructed to do so.

11. Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, maintain customer and business records, support existing relationships, meet contractual obligations, resolve disputes, maintain security records, and satisfy legal, accounting, insurance, or regulatory requirements.

Retention periods may vary depending on the nature and purpose of the information.

12. Information Relating to Clients

Charlestowne Technologies provides managed IT and cybersecurity services that may involve access to systems, devices, accounts, logs, security information, and other data belonging to clients.

The handling of information in connection with those professional services is governed primarily by the applicable client agreement, service agreement, statement of work, vendor agreement, or other contractual arrangement. This website Privacy Policy does not replace those agreements.

13. Healthcare and Regulated Information

Charlestowne Technologies works with organizations that may operate in regulated industries, including healthcare.

General website forms and ordinary marketing communications are not intended for the submission of protected health information, patient records, payment-card data, passwords, or other regulated or highly sensitive information.

Clients should use approved secure systems and procedures when transmitting sensitive information.

14. Links to Other Websites

Our website may contain links to third-party websites or services. Charlestowne Technologies is not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review the privacy policies of websites you visit.

15. Children’s Privacy

This website is intended for businesses, organizations, and adult users seeking technology services.

We do not knowingly collect personal information from children under the age of 13 through this website. If we become aware that such information has been submitted, we will take reasonable steps to remove it where appropriate.

16. Your Privacy Requests

You may contact Charlestowne Technologies to ask questions about personal information you have provided through our website or to request that we update or delete information where reasonably appropriate and legally permitted.

Certain information may need to be retained for legitimate business, contractual, security, accounting, regulatory, or legal purposes.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our website, services, technology, or legal requirements change. Revised versions will be posted on this website with an updated effective date.

18. Contact Us

Questions regarding this Privacy Policy may be directed to:

Charlestowne Technologies LLC
Charleston, South Carolina
Phone: 843-790-1085
Email: info@charlestownetech.com