Managed IT Plans
Transparent service levels. Technology support designed around your business.
Our managed IT plans provide a framework for predictable support while allowing us to tailor the final solution to your users, devices, infrastructure, security needs, and business goals.
Choose the Right Level of IT Partnership
Each level builds on the one before it, moving from a dependable technology foundation to a complete managed IT and cybersecurity partnership.
Foundation
Starting at $75 per managed user/month
Essential IT Management
For organizations moving from reactive technology support to proactive management. Foundation combines core monitoring, maintenance, patch management, device management, managed endpoint detection and response, email and identity protection, 24/7 managed detection and response, and one Technical Support Incident per managed user each month, pooled across the covered organization, and scaled onsite support beginning at 8 hours per year for 6-11 managed users. Each onsite dispatch consumes a minimum one 2-hour service block, including normal technician travel and onsite service time.
Best fit: Organizations that need a reliable technology foundation and consistent IT oversight.
Secure
Starting at $130 per managed user/month
Managed IT + Cybersecurity
Recommended for most businesses. Secure keeps the same managed EDR, email and identity protection, and 24/7 MDR security baseline while adding two Technical Support Incidents per managed user each month, pooled across the covered organization, scaled onsite support beginning at 16 hours per year for 6-11 managed users, backup management with restore verification for covered workloads, quarterly technology reviews, and quarterly lifecycle planning. Each onsite dispatch consumes a minimum one 2-hour service block, including normal technician travel and onsite service time.
Best fit: Growing organizations that want a true IT partner with cybersecurity integrated into day-to-day management.
Complete
Contact for pricing
Complete Technology Partnership
For organizations seeking a comprehensive outsourced IT relationship. Complete adds our highest managed cybersecurity level with deeper endpoint telemetry, investigation and threat-hunting capabilities, and combines unlimited reasonable-use routine technical support with scaled onsite support beginning at 32 hours per year for 6-11 managed users, with each onsite dispatch consuming a minimum one 2-hour service block including normal technician travel and onsite service time, and adds quarterly strategic reviews, an annual technology roadmap and budget process, enhanced backup oversight, and disaster-recovery planning and testing for the covered scope.
Best fit: Organizations that want Charlestowne Technologies to serve as a complete technology partner.
Built Around Your Environment
6-user minimum. Final pricing depends on your users, devices, infrastructure, security requirements, and business needs. Specialized services such as servers, virtual machines, backup, advanced cybersecurity, and complex infrastructure are scoped to the environment.
Which Plan Fits Your Business?
We will review your current environment, business needs, and risk profile and recommend the service level that makes sense.